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Click "Start a Return" above and tell us about your item. We'll provide a return authorization and instructions.
Pack your item in its original condition with all tags attached. Use our return label or your own shipping method.
Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total at checkout, so there are no surprise fees when your package arrives - even for orders over €150.
The Import One-Stop Shop (IOSS) is an electronic portal that businesses use to comply with VAT obligations on distance sales of imported goods to the EU. Since 1st July 2021, all goods imported into the EU are subject to VAT.
What this means for you: We include VAT in all prices and handle all customs duties for European customers. Your orders are shipped DDP (Delivery Duty Paid), so you won't pay any additional fees on arrival.
Promo code - 5% Off your First Order
Grown by the farmers of the Cosurca co-operative in the South Cauca region of Colombia, where three mountain ranges meet to form the Andes, this medium-bodied coffee has a smooth and velvety flavour with a chocolate finish. Expertly ground for filter or cafetière use, it offers a strength 3 profile ideal for any time of day.
Cafédirect is the UK’s first and largest Fairtrade and B Corp certified hot drinks company. As a social enterprise, they work directly with smallholder growers to deliver high-quality coffee while improving livelihoods. Through their pioneering model, 50% of profits have been invested into the CAFÉDIRECT PRODUCERS FOUNDATION, a UK charity run by farmers, for farmers, focused on sustainability and innovation across coffee-growing communities.
This single-origin Arabica coffee celebrates 30 years of partnership between Cafédirect and its producers, returning £30 million to farming communities over three decades. Experience distinctive flavour shaped by the unique terroir of the Andes—and taste the impact of Ridiculously Good Business.
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