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Pack your item in its original condition with all tags attached. Use our return label or your own shipping method.
Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total at checkout, so there are no surprise fees when your package arrives - even for orders over €150.
The Import One-Stop Shop (IOSS) is an electronic portal that businesses use to comply with VAT obligations on distance sales of imported goods to the EU. Since 1st July 2021, all goods imported into the EU are subject to VAT.
What this means for you: We include VAT in all prices and handle all customs duties for European customers. Your orders are shipped DDP (Delivery Duty Paid), so you won't pay any additional fees on arrival.
Promo code - 5% Off your First Order
Sourced from Mount Gayo in the Aceh Province of Sumatra, this 100% Arabica ground coffee delivers bold, rich flavors of cocoa and warm spice in every full-bodied, satisfying sip. Grown in the region's tropical climate and fertile volcanic soil, it reflects the unique terroir of one of the world's most celebrated coffee origins.
This specialty-grade coffee is Fairtrade and Organic certified, supporting sustainable farming practices and empowering local smallholder farmers. The ethical production helps reinvest in farming communities and contributes to preserving the natural biodiversity of Aceh Province—home to endangered species like orangutans, rhinos, elephants, and tigers.
Roasted to a medium-dark profile (Roast 4) in Meltham, Yorkshire, Grumpy Mule applies stubborn attention to detail to ensure a consistently kick-ass cup. As part of the Cafédirect Group—a certified B Corp and social enterprise—profits are reinvested to support coffee-growing communities and drive environmental sustainability.
The coffee comes in recyclable packaging, and the company follows a science-based plan to achieve net zero emissions by 2040, making it one of the most environmentally committed coffee brands in the UK.
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